Question 1

Why should I hire a professional cleaning company?

Accepted Answer

There are a lot of reasons why you should leave it to the professionals. First, we already know and follow Occupational Safety and Health Administration (OSHA) regulations. Second, we have a knowledge of the products and equipment necessary to get the job done right. And finally, it saves you the trouble of interviewing and hiring an in-house staff that requires training. You may think that hiring an in-house team will save you money, but training, products and equipment are not cheap. Neither is payroll and health insurance. Not to mention if something goes wrong and someone gets hurt, you will be responsible.

Question 2

What services do you offer for Commercial Cleaning?

Accepted Answer

We provide general janitorial, floor care, carpet cleaning, window cleaning, pressure washing, and parking lot sweeping services. Additional services can be bundled into your janitorial contract or scheduled as needed.

Question 3

How do you ensure the safety of my facility?

Accepted Answer

We want to keep your employees and their belongings safe. All of our franchise owners are badged with photo ID so that you know who they are. If you require background checks, we get them done. If other testing is required, we supply that as well. If there are areas of your facility that you don’t want us to enter, we won’t. Before we leave for the night we lock your doors and set the alarm.

Question 4

What services do you recommend for a commercial facility?

Accepted Answer

General janitorial services are always the best starting point. Consistent cleaning will keep your facility healthy, but over time, you may notice that your floors don’t have the same shine. Or your carpet may be showing signs of wear. In this case, bundling floor care and carpet care with your general janitorial services is an option. Depending on your needs, those services can be scheduled on a quarterly or semi-annual basis.

Question 5

How soon can you begin services?

Accepted Answer

Our customer onboarding process typically takes 2 weeks from the time your contract is signed. Once complete, we can begin services.

Question 6

What precautions do you take to minimize health concerns and safety hazards?

Accepted Answer

To protect the safety of your students we use EPA-approved products to prevent any skin irritations or asthma flare ups. In addition to maintaining ethical cleaning practices, we educate our crews on the responsibilities of safety at schools. Making sure floors are marked for slip hazards, chemicals are stored securely and equipment is put away can help prevent accidents from happening.

Question 7

What areas on a campus require the most attention?

Accepted Answer

There are a few areas where bacteria is commonly found at schools. These areas are touchpoints that receive a lot of contact throughout the day, such as cafeteria tables, surfaces in bathrooms, desks, computer keyboards, door knobs, handrails, phones and toys.

Question 8

What are hospital-grade disinfectants?

Accepted Answer

Hospital grade disinfectants clean and sanitize surfaces while simultaneously reducing the risk of infections. According to the Environmental Protection Agency (EPA), a hospital-grade disinfectant kills three specific types of germs: Staph, Pseudomonas and Salmonella. These 3 pathogens cover the broad scope of germ killing that is required in hospital and healthcare facilities.

Question 9

What safety precautions do you take in a healthcare setting?

Accepted Answer

Depending on the facility’s rules and regulations, our franchise owners and employees are required to pass two stepTB testing, a physical clearance, drug testing and background checks before they receive clearance to work in any healthcare setting. If immunization records are needed, we are happy to provide them. While cleaning, our staff is required to use appropriate PPE per regulations. Each member is equipped with a list of checkpoints that must be disinfected to ensure no surface is missed.

Question 10

What is the difference between medical cleaning and commercial cleaning?

Accepted Answer

“Clean” in an office is different from clean in a hospital. Unlike an office, a hospital is bombarded by a variety of different pathogens on a daily basis. Hospitals are also filled with people who have immune systems that are already compromised. Ensuring that high touch areas are both clean and thoroughly disinfected is extremely important to preventing the spread of sickness and infections. While an office may not require around the clock cleaning, a hospital often requires multiple day porters to clean up spillages as needed.

Question 11

Do I need to move furniture before the cleaning crew arrives?

Accepted Answer

No, let us do the work for you. When necessary, our team will move furniture and return it to its rightful place when cleaning is finished.

Question 12

How often should I have my carpets professionally cleaned?

Accepted Answer

How often your carpets are cleaned will depend primarily on your carpet’s condition, fiber type and color. It is best to schedule a professional cleaning when traffic areas begin to show soiling. For some, this could mean carpet extraction once every six months, for others once a year or longer. We do recommend interim maintenance in between deep cleans.

Question 13

How long will it take for my carpet to dry?

Accepted Answer

Dry time is affected by humidity, temperature and airflow to the area. The process can take anywhere between 8-24 hours to dry completely. You may walk on your carpet immediately after cleaning, but try to avoid wet areas if possible.

Question 14

How long does Electrostatic Disinfection take?

Accepted Answer

This will depend on the size of the area being disinfected. According to EvaClean, it takes approximately 30-45 minutes to clean and disinfect each room in a hospital. The EvaClean system can reduce cleaning and disinfecting times by 40%. It is important to follow application instructions in order to meet kill claims. The system thoroughly disinfects within minutes. After that, you are ready to use your facility.

Question 15

How long does Electrostatic Disinfection last?

Accepted Answer

Electrostatic disinfection does not create a protective barrier. It disinfects, or kills, unwanted pathogens from every targeted surface, but won’t protect those surfaces from becoming infected again. That being said, institutions like medical facilities, schools and gyms may require electrostatic disinfection more frequently because they are introduced to new, potentially harmful pathogens on a daily basis.

Question 16

Is Electrostatic disinfection safe to use around electronics?

Accepted Answer

Electrostatic disinfection can be safely performed around electronics such as laptops, monitors and keyboards as long as it is not applied directly at close range. We recommend putting away paper documents, along with anything else you don’t want sprayed before the scheduled service.

Question 17

What does Electrostatic disinfection smell like?

Accepted Answer

The system we use has a light chlorine like smell.

Question 18

Is Electrostatic disinfection safe for plants?

Accepted Answer

Electrostatic disinfection will not harm your plants. The disinfectants we use are safe for people, animals and plants.

Question 19

How long do I need to wait before reentering my facility after Electrostatic disinfection?

Accepted Answer

While your facility is safe to reenter immediately after it has been sprayed, we recommend waiting at least 10 minutes to allow the disinfectant to dry. This also allows enough time for the disinfectant to dwell on surfaces long enough to kill unwanted pathogens.

Question 20

Is Electrostatic disinfection safe for fabrics and upholstered surfaces?

Accepted Answer

It is, however, to be safe we perform a spot test on upholstered surfaces before spraying. Some dyes can be affected by the EarthSafe disinfectants we use.

Question 21

How often should I schedule floor care services?

Accepted Answer

No two buildings are the same. The frequency to which your floors will require cleaning depends on a variety of factors: the type of floors, the approximate age of the floors and how much traffic your facility receives. In order to determine how frequently your floors need cleaning, we must first create a list of all the floor types in your facility and their conditions. We can then create a floor care program that is right for you. We typically recommend either semi-annual floor care maintenance, or quarterly floor care maintenance depending on the size of the facility.

Question 22

How long do floor care services take?

Accepted Answer

Floor care can take anywhere from 2-5 hours to complete depending on the services being performed and the size of the space. To avoid causing disruptions at your facility during business hours, we highly recommend that our team perform floor care services at your facility after hours.

Question 23

What preventative measures can I take to protect my floors?

Accepted Answer

Floor damage is often caused by a lack of knowledge about cleaning agents. If there is an emergency that compromises your floors, do not try to clean it yourself. Instead, give us a call. We are happy to help.

Question 24

What customer service systems do you have in place?

Accepted Answer

Our customer service staff is available to speak with you Monday through Thursday 8:00 am - 5:00 pm and Friday 8:00 am - 4:00 pm. We are quick to respond to any of your messages. If a problem arises, we work with our franchise owners to resolve the issue within 24 hours. Never hesitate to contact us if you need to get in touch.

Question 25

How frequently do you bill?

Accepted Answer

Our accounts are billed on a monthly basis.

Question 26

Do you carry liability insurance?

Accepted Answer

We have a general liability insurance, workers compensation insurance, commercial motor vehicle liability insurance and a janitorial bond of $25,000. If an accident occurs, we are prepared.

Question 27

How often should I clean my commercial windows?

Accepted Answer

How often your windows will require cleaning depends on the type of business you run, landscaping, weather and office location. In general, hospitals and medical practices who need to keep their windows spotless both inside and out, might need to be cleaned as regularly as once a month. For most general office buildings, cleaning the windows every couple of months is typically enough.

Question 28

Why do I need to hire a professional to clean my windows?

Accepted Answer

Window cleaning demands proper skills, the right equipment and specific cleaning solutions. We have the experience, techniques and products needed to do the job properly and safely.

Question 29

How often should I schedule upholstery care?

Accepted Answer

Upholstery care should be performed semi-annually or quarterly depending on the condition of your furniture. To make matters easier for you, schedule your upholstery care on the same day as your regularly scheduled carpet cleaning. The same tools and methods are required which saves you and our crew time and money.

Question 30

What preventative measures can I take to protect my upholstery?

Accepted Answer

Although professional upholstery care is the most ideal, spills require immediate attention. Blot any spills immediately with a damp, clean cloth. To prevent long term damage to your upholstery, keep your furniture out of the sun as much as possible. The sun can cause your furniture to fade over time. Rotating furniture located near windows can help you protect the integrity of their fabrics.

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